FAQs

How can I contact Clouds Insole?
You can send us an email at info@cloudyinsole.com and our customer service team will be happy to assist you with anything you need!

Do you ship worldwide?
Yes

Can I change or cancel my order?
As we are committed to processing orders as quickly as possible, you will need to return the order once received for a full refund. Your order can be returned for a full refund after receipt.

What forms of payment do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), PayPal payments, as well as Klarna, SOFORT, Google Pay, and Apple Pay.

When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow for extra time for processing during holidays and sale seasons. We process orders between Monday and Friday. Orders are processed within 3-5 business days from the date of purchase and shipped the next day after processing. Please note that we do not ship on weekends.

How long will it take for me to receive my order?
Due to high demand, delivery takes 7-14 days. After placing your order, please allow 72 hours for processing.

What if I don't receive my order?
If you don't receive your order within 40 days, you are entitled to a full refund.

Will I be charged taxes and duties?
The prices displayed on our website are tax-free in CAD, which means you may be liable to pay taxes and duties once you receive your order. Import taxes, duties and associated customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is the responsibility of the recipient, and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For more details on charges, please contact your local customs office.

How do I return an item?
Please contact us at info@cloudyinsole.com

What if the items I received are defective/wrong/damaged?
Please contact us if you received incorrect, damaged, or defective items and we will provide a solution for you.